Welcome to Pets Home From Home. These terms and conditions apply to the use of any area of our website. By accessing this Website you agree to the terms and conditions set out below even if you do not make a purchase. If you do not agree to be bound by these terms and conditions please leave our site as only visitors agreeing to be bound by the terms & conditions may visit us here at Pets Home From Home. If you have any questions relating to these terms and conditions please contact us here.
Users are provided with access to this Website in accordance with these Conditions and any orders placed by users must be placed strictly in accordance with these Conditions.
By registering on our site you agree that:
By agreeing to these conditions you agree to indemnify Pets Home From Home and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
We reserve the right to:
It is your responsibility to:
Pets Home From Home will not be liable to you or any third party for claims arising as a result of any change to or removal of the Website or part thereof; or as a result of changes to the conditions of use.
We may provide links to other websites or resources for you to access (click through to) as you so choose. You accept and agree that, although you have chosen to enter the linked website from our site we cannot be held responsible for the availability, quality or content of these external sites. Pets Home From Home do not endorse and are not responsible or liable for their privacy practices, any advertising, content, products, goods or other materials or services on or available from them. Please make your own decision before visiting these sites.
The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:
All orders are subject to acceptance in accordance with the following policy:
This contract may change if:-
If there are any problems with your order, you will be contacted by our Customer Services team.
The sales contract is completed in the United Kingdom. We are able to accept orders that request a delivery address outside of the UK, however all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol.
We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven days after the day on which you receive the Products. Please note that we will charge and admin fee of £1.50 for all cancellations. This is to cover transaction and refund costs charged to us.
If you wish to change or cancel an order before despatch please contact us here including the following details:
We are confident that you will be delighted with any Service purchased from us it is not possible for us to provide returns for Services that have already been provided.
We will keep you informed about the progress of any replacement Services. This does not affect your statutory rights.
Each Servioce offered for sale on our website is sold on the basis of the service description. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning estimated availability dates and times & guarantees.
We endeavour to ensure that all descriptions, prices and other details of items appearing on Pets Home From Home are correct and as up to date as possible. However, any information appearing on Pets Home From Home may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Service until your order is accepted in accordance with our Order Acceptance policy.
In the event of changes in our range of services reserve the right to substitute a replacement service, on a like for like basis. If the new service is of a lower value than the original a refund will be made, no charge is made if a higher value substitution is made.
Our prices include VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. The total amount payable is the price of the items ordered plus any exceptional delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.
We can accept payment from you using any of the following methods:
We are fully aware of our responsibilities to store any information that you provide securely.
Each service will involve an invoice which acts as confirmation of payment.
We reserve the right to amend, alter update or remove services from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove sevices, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party.
Under English law, in order to purchase items on the Pets Home From Home website and form & enter into contracts on this site you must be over 18 years of age.
You must also:
The content of our site, petshomefromhome.com, is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission.
You must bear the risks associated with the use of the Internet.
We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
Pets Home From Home will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality (except on the misspellings page where potential misspellings are listed intentionally), but we make no warranties, whether express or implied in relation to its accuracy. Firestorm Games cannot be held responsible for the results or for any technical problems you experience as a result of using the petshomefromhome.com site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.
We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the petshomefromhome.com site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.
However the previous paragraph does not apply to products and items sold online at firestormgames.co.uk
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.
If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.
Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us.
You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation.
In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.
Your Statutory Rights are not affected by these terms and conditions
These conditions are governed in accordance with the laws of England and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England.
Pets Home From Home
12 Havers Avenue
Hersham
Surrey
KT12 4NE
07414719534